All That Conflict Resolution Bullshit.....
First, let me aver that my boss is a great Dad. He's a fully engaged father, attentive spouse, and more than inclined to spend sizable amounts of his sizable disposable income on the education and entertainment of his kids. In fact, he's so perfect -- and his children likewise -- that it's a little hard to swallow the inevitable boasting about early-met goals, amazing exploits, and other standard parental remarks. Dang it, you think, grinning through gritted teeth, can't he complain once in a while??
My boss's daugher, a precocious 2.5-year-old, has well-assimilated the conflict-resolution lessons taught in her preschool. When finding herself in a difficult and potentially threatening situation, she raises both hands, palms out, and says: "Stop!" in a loud, firm, controlled voice. This, of course, is supposed to bring the attendent adults to the scene to intervene when the other little Johnny's and Mary's have temporarily forgotten their own skills.
So I was steeling myself for another set of obligatory smiles and congratulatory remarks when my boss began the other day: "You know, she's really internalized her lessons...." He went on to describe an early-morning situation during which he'd patiently negotiated three different choices-of-outfit issues, before finally settling on something. Wiggling the dress over her head, he was just checking the clock to see how late he'd be to work, when: "Stop!" cries the adorable tot. Both hands are up. Obviously, it's an untenable situation. "This dress won't do either!"
"You know," says my boss, "There are definitely days when I just want to say: 'Honey, forget all that conflict resolution bullshit. I'm your father.'"
Oh, I did laugh. And think, too.
Once, my management professor told us, there was a time when X-style management was the only option. When bosses were bosses and Authority was not only Right, it was Revered. And unquestioned. I guess, broadly speaking, there's a historical sweep to this progression: once there was the King, then the Boss, and now .... anarchy? Or just a vast sea of equally-responsible, equally-qualified individuals, elbowing each other as turf is battled over, red tape unfurled, meeting after meeting after meeting to 'give ownership' to every decision, Dilbert on every office wall, and spam-mails by the millions screaming: "Fire Your Boss!"
I really am struggling over this whole collaborative approach to decision-making, both on the family level (when does negotiation become absurd? Obviously when I tell them not to step in the street, they have to obey unquestioningly. When I demand they wear shorts under their skirts? When I want them to eat roast beef and they'd prefer pb&j? When I tell them to not to bother me, I don't have time to play right now?) and on the professional level (I do what my boss says in the end, but I will definitely argue if I think he's wrong. Sometimes he pursists in wrong behavior, and I admit to a few Machiavellian maneuvers to encourage others to promulgate my ideas to him. How childish is that? Is it childish? Or is it just the way the world works?).
What do you think?







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